Sales Policy

Effective Date: January 7, 2025

At ModishCiteino, we are committed to providing high-quality musical instruments and accessories at competitive prices. Our Sales Policy ensures a smooth and transparent buying experience for all our customers. Please read through the policy to understand how we handle orders, payments, and related processes.

1. Order Process

When you place an order with ModishCiteino, you are entering into a binding agreement to purchase the products in your cart. Here is how the order process works:

  • Browsing and Selection: Navigate through our website to view our range of musical instruments, accessories, and related products.
  • Order Placement: Once you have selected the items you wish to purchase, proceed to checkout. You will be asked to provide necessary details such as your billing and shipping address.
  • Confirmation: After your order is submitted, you will receive an order confirmation email. This confirms that we have received your order and are processing it.
  • Order Processing: We will process your order as quickly as possible. If there are any issues with your order (such as product availability or pricing), we will notify you immediately.

2. Pricing and Payment

  • Product Pricing: All prices listed on ModishCiteino are in US Dollars (USD) unless otherwise stated. Prices are subject to change without notice, but once your order is confirmed, the price at the time of purchase will be honored.
  • Payment Methods: We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment processors. Payment must be made in full before your order is processed and shipped.
  • Taxes and Duties: Sales tax will be applied to your order if required by your local laws. If your order is being shipped internationally, you may be responsible for any import duties, taxes, or customs fees.

3. Order Modifications or Cancellations

  • Modifying Orders: If you wish to modify your order, please contact us immediately after placing it. We may be able to adjust your order, depending on the stage of processing.
  • Order Cancellation: Orders can be canceled before they are shipped. If you need to cancel an order, please contact us within 1 hour of placing it. Once the order is shipped, it cannot be canceled, but you can initiate a return following our Refund and Returns Policy.

4. Shipping and Delivery

  • Shipping Locations: We offer shipping to most locations within the United States and internationally. Shipping charges are calculated at checkout based on your shipping address and the size/weight of your order.
  • Shipping Time: Standard processing time is 1-2 business days after your order is confirmed. Shipping time varies depending on your location. Please refer to our Shipping Policy for estimated delivery times.
  • Shipping Method: We offer multiple shipping options for faster delivery. You can choose your preferred method during checkout. Shipping costs may vary based on your location and the size of your order.

5. Sales and Promotions

  • Discounts: From time to time, we may offer promotions, discounts, or special sales events. These promotions may have specific terms and conditions, such as limited-time offers or minimum purchase requirements.
  • Coupon Codes: If you have a valid coupon code, you can apply it during checkout to receive the applicable discount. Only one coupon code may be used per order.
  • Flash Sales or Limited Editions: Certain products or offers may be available only for a limited time. These promotions are subject to availability and may end without notice.

6. Returns and Refunds

  • Return Policy: If you are not completely satisfied with your purchase, please refer to our Refund and Returns Policy for instructions on how to return your products.
  • Refunds: We offer refunds in compliance with our return policy. Please see our Refund and Returns Policy for more details on the process and eligibility.
  • Restocking Fees: Certain products may be subject to a restocking fee upon return, as outlined in our Refund and Returns Policy.

7. Product Availability

  • Stock Status: While we strive to keep our inventory updated, products may become out of stock due to high demand or unforeseen issues. In such cases, we will notify you and offer alternatives such as backordering or canceling the item.
  • Backorders: If an item is temporarily out of stock, we will make every effort to fulfill the order as soon as possible. If we are unable to fulfill your order, we will issue a full refund.

8. Product Warranty

  • Warranty Coverage: Some of our products come with a manufacturer’s warranty. If you experience an issue with a product under warranty, please contact us directly to initiate a warranty claim.
  • Defective Products: If you receive a defective or damaged item, please reach out to our customer support team immediately for assistance and possible replacements or refunds.

9. Customer Support

If you have any questions about your order, our products, or any aspect of the sales process, our customer support team is available to help. Contact us via email at info@modishciteino.com or call us at (601) 267-9722.

Contact Information

  • Email: info@modishciteino.com
  • Phone: (601) 267-9722
  • Address: 4131 35th Hwy N, Carthage, Mississippi (MS), United States

Thank you for choosing ModishCiteino! We are dedicated to providing you with high-quality musical instruments and accessories, backed by excellent customer service. Happy shopping!