Shipping Policy

Effective Date: January 7, 2025

At ModishCiteino, we are committed to providing fast, reliable, and cost-effective shipping for all our customers. Please read our shipping policy to understand the details regarding delivery times, shipping costs, and other important information.

1. Shipping Locations

We currently offer shipping to customers within the United States and internationally.

      • Domestic Shipping: We ship to all states across the United States, including Alaska and Hawaii.
      • International Shipping: We offer international shipping to select countries. Please refer to the checkout page for available shipping options and international rates.

2. Processing Time

      • Order Processing: All orders are processed within 1–3 business days from the time of order placement. Orders placed on weekends or holidays will be processed on the next business day.
      • Pre-Orders & Backorders: If you have ordered an item that is out of stock or on pre-order, shipping times may be extended. You will be notified of any delays during the checkout process.

3. Shipping Methods and Delivery Time

We offer several shipping options depending on your location and preference. Delivery times are estimated and may vary depending on the shipping carrier and destination.

      • Standard Shipping (5–7 business days for domestic orders)
      • Expedited Shipping (2–4 business days for domestic orders)
      • Next-Day Shipping (Next business day for domestic orders)
      • International Shipping (Varies depending on the destination country, typically 7–14 business days)

All delivery times are estimates and can vary based on the carrier’s schedule, weather conditions, and other factors.

4. Shipping Costs

Shipping costs are calculated at checkout based on the following factors:

      • Destination: Domestic shipping costs are based on your shipping address.
      • Weight and Size: The total weight and dimensions of your order will affect the shipping cost.
      • Shipping Method: The shipping method you choose (Standard, Expedited, or Next-Day) will impact the final shipping cost.

We offer free standard shipping on orders over $50 within the United States.

For international orders, shipping rates will vary based on the destination and weight of the package. Any customs or import duties are the responsibility of the customer.

5. Order Tracking

Once your order has shipped, you will receive an email notification with your tracking number and a link to track your package. You can also track your order through the My Orders section on our website.

If your order is delayed or you have issues tracking your shipment, please contact our customer service team.

6. Shipping Restrictions

      • P.O. Boxes: We do not ship to P.O. Boxes for certain shipping methods (e.g., Next-Day shipping). Please provide a physical address for delivery.
      • International Shipping: International orders may be subject to additional customs and import duties. These fees are the responsibility of the customer and will be assessed upon arrival in your country.

Please ensure that your address is accurate at checkout, as we cannot change the shipping address once an order has been dispatched.

7. Lost or Damaged Items

If your order is lost or arrives damaged, please contact us immediately at info@modishciteino.com. We will assist you in resolving the issue, whether through a replacement, refund, or another suitable solution.

      • Lost Packages: If your package is marked as “delivered” but you did not receive it, please check with your neighbors or local postal carrier. We cannot be responsible for lost packages once the carrier confirms delivery.
      • Damaged Packages: If your items arrive damaged, please keep the original packaging and contact us right away for a return or exchange.

8. Shipping Delays

While we strive to fulfill orders promptly, there may be occasional delays due to high order volumes, weather conditions, or unforeseen circumstances. If there is a delay with your order, we will notify you via email or phone.

If you experience a delay, please allow extra time for your package to arrive before contacting customer service.

9. International Orders

For international shipments, customs duties, taxes, and any additional fees are not included in the shipping cost and are the responsibility of the customer. We recommend that you check with your local customs office to understand any additional charges that may apply.

10. Contact Us

If you have any questions or concerns regarding shipping, please feel free to contact our customer support team:

We are here to assist you with any shipping-related inquiries.

By completing your purchase, you agree to the terms of this Shipping Policy. We appreciate your business and look forward to providing you with excellent products and service.